At WE Hydroponics, WE are committed to ensuring that your orders reach you in a timely and secure manner. Please review our shipping policy carefully for detailed information on how WE handle shipments.
Order Processing:
- Orders are processed within 1-2 business days (excluding weekends and public holidays).
- Once your order has been processed and shipped, you will receive a confirmation email along with tracking details.
Delivery Time:
- Delivery times will vary depending on the size of your order and the delivery location.
- Generally, WE aim to deliver orders within 6 to 10 business days.
- For remote areas or special circumstances, delivery may take longer. WE will keep you informed of any expected delays.
Shipping Charges:
- Shipping charges will be displayed at checkout based on the size and location of your order.
- For large or bulk orders, additional shipping fees may apply. WE will communicate these charges to you at the time of order confirmation.
Tracking Your Order:
- After your order is shipped, WE will provide you with a tracking number via email.
- You can use the tracking number to monitor the delivery status.
Missed Delivery Attempts:
- If an attempt to deliver your package fails due to an incorrect address or phone number, or if no one is available to receive the package, WE will attempt to contact you for rescheduling.
- If a package is returned to us due to incorrect details, missed delivery attempts, rejection of the order due to unavailability, or failure to provide required ID or OTP proof, additional shipping charges will apply for resending the package.
Damaged or Incorrect Orders:
- Please inspect your order upon delivery. If you receive an item that is damaged or incorrect, contact us immediately.
- WE will replace the damaged or incorrect item free of charge.
Shipping Restrictions:
- WE ship throughout India. You can check pincode on checkout page.
- Please note that WE do not ship on Sundays or public holidays.
Contact Us:
For any questions or inquiries about shipping, you can reach out to our support team at [email protected]. WE are here to help ensure your experience with WE Hydroponics is smooth and satisfactory.
